Horizon Debt Relief
Overview
Calls
1,418
/1,446
compliant calls
/total calls
Compliant Call Rate
95%
Representative Compliance
Average Compliance Rate
95%
Average Script Adherence
96%
Detailed Compliance Scores
Compliance Rate
| Rep | Last Week | Last 2 Weeks | Last Month |
|---|---|---|---|
| Frank Smith | 99% | 98% | 97% |
| Charlie Lee | 98% | 97% | 96% |
| Jack Gray | 98% | 97% | 95% |
| David Fernandez | 97% | 97% | 94% |
| Eve White | 97% | 96% | 94% |
| Alice Black | 96% | 96% | 93% |
| Grace Hopper | 96% | 96% | 92% |
| Hank Green | 95% | 95% | 92% |
| Bob Ross | 95% | 95% | 91% |
| Ivy Brown | 94% | 95% | 90% |
Script Adherence
| Rep | Last Week | Last 2 Weeks | Last Month |
|---|---|---|---|
| Frank Smith | 96% | 94% | 95% |
| Charlie Lee | 95% | 93% | 94% |
| Jack Gray | 95% | 93% | 94% |
| David Fernandez | 94% | 93% | 93% |
| Eve White | 93% | 92% | 92% |
| Alice Black | 92% | 92% | 92% |
| Grace Hopper | 91% | 91% | 91% |
| Hank Green | 90% | 91% | 91% |
| Bob Ross | 89% | 91% | 90% |
| Ivy Brown | 89% | 90% | 90% |